Frequently asked questions
-
We offer a wide variety of premium teas including green tea, black tea, oolong tea, white tea, herbal infusions, and specialty blends. All our teas are carefully sourced from the finest tea gardens around the world.
-
Store your tea in an airtight container away from light, moisture, heat, and strong odors. Keep it in a cool, dry place like a pantry or cupboard. Properly stored tea can maintain its quality for 6-12 months.
-
The ideal brewing method varies by tea type. Generally, use fresh filtered water, heat to the appropriate temperature (160-212°F depending on tea type), and steep for 2-5 minutes. Check the specific instructions on your tea package for best results.
-
Yes! We are committed to sustainability and ethical sourcing. Many of our teas are certified organic and fair trade. Look for the certification badges on individual product pages to identify these options.
-
We offer free shipping on orders over $50 within Canada. Standard shipping takes 3-5 business days. Express shipping options are available at checkout. All orders are carefully packaged to ensure your tea arrives fresh and intact.
-
We want you to love your tea! If you're not satisfied, you can return unopened products within 30 days for a full refund or exchange. For quality concerns with opened products, please contact our customer service team and we'll make it right.